Privacy Policy
Privacy Policy
Last updated: [8/28/2025]
At Water Damage Repair Sydney, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and address (when submitted via contact forms or quote requests).
Service Details: Information about your property or situation, shared to help us assess your needs.
Website Usage Data: Through tools like Google Analytics, we may collect information such as your IP address, browser type, pages visited, and time spent on our site.
2. How We Use Your Information
We use the information we collect to:
Respond to your enquiries and provide requested services
Follow up with you about quotes or emergency services
Improve our website and customer service experience
Send updates related to your service (not marketing, unless you opt in)
We do not sell, rent, or trade your personal information with third parties.
3. Sharing Your Information
We only share your information:
With team members or technicians involved in your service
When required by law (e.g., for legal investigations or compliance)
With trusted third-party providers (e.g., analytics tools) who help us operate our business — and who are bound by confidentiality
4. How We Protect Your Information
We use appropriate security measures to protect your data:
SSL encryption on our website
Limited access to sensitive data within our team
Secure storage systems to safeguard any records
Despite our efforts, no digital system is 100% secure — so we encourage you to avoid sending sensitive personal information via email or unsecured forms.
5. Cookies & Tracking
We may use cookies to:
Understand how visitors use our site
Improve site speed and performance
Personalise the experience based on preferences
You can disable cookies through your browser settings if you prefer.
6. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to any inaccurate information
Ask us to delete your data (subject to legal or operational requirements)
To make such a request, please contact us using the details below.
7. Third-Party Links
Our website may include links to third-party websites (e.g., blogs, resources, or partner services). We are not responsible for the content or privacy practices of these external sites.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
📞 Phone: (02) 9158 9900
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top.